Citizen Charter

Available Services in the Company
Various types of Non-life Insurance.

Related Rules and Laws
Company Rule 2063, Insurance Law 2049, Other related Laws and Act including rules and regulations circulars and directives issued by Beema Samiti.

Required papers to issue Insurance Policy

All types of policy : Proposal Form
Motor Insurance : Blue book photocopy
Marine Insurance : Letter of Credit, Invoice, Proforma Invoice
Contractor’s All Risk : Contract Detail, Bill of quantity (BOQ)
Travel Medical Insurance : Passport photocopy
Other Insurance : Papers required by the company

Required time to prepare Insurance Policy
General policies : Within 3 hour
High sum insured and other policies that calls for risk analysis: 2 days maximum after receiving all required information from Clients.

Amount required for Insurance Policy and Renewal policy 
Total amount (Premium, Stamp Duty and VAT) according to Insurance Policy or Tax Invoice.

Contact Person for Insurance Policy
Name: Dhankala Paudel
Phone: 977-1-4413543, 4439353 EXt 179

Renewal notice
Company shall send renewal notice to insured with required premium before one month of the policy expiry to the address provided in the proposal form or send email at contact email address submitted by the client or send SMS notification to the customers on the mobile number submitted by the customer or notify the customer via telephone available in customer database of the customer.

Where to claim
Company’s Claim Dept. at Head Office, Premier Bhawan, Naxal, Kathmandu or Company’s any branch (Refer to Company’s Network page). Also can be emailed directly to

Time taken to pay claim
After acquisition of final report from surveyor and all other related papers, the claim will be paid within 7 days to the customer.

Contact Person for claim
Name: Smrity Pradhan
Phone: 977-1-4413543, 4439353 Ext 160

Where to go for Share related work
All the works related with share will be done at Share Department, Head Office, Kathmandu.

Contact Person for Share related work
Name: Sapana Mahat
Phone: 977-1-4413543, 4439353 Ext 152

Quarterly report publication
According to Instruction of Beema Samiti and Nepal Security Board, Company will publish the quarterly report on National Standard daily newspaper.